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Dictionary by pitch.dog
Organisation design & structures · Working

Customer-segment structure

Also called: segment structure

ELI5

A structure grouping teams around defined customer types or markets.

Used in conversation

“The announcement should not get ahead of the agreed process for customer-segment structure.”

Pitch context

You will see “Customer-segment structure” in organisation plans, workforce reviews, change programmes and people reports when the discussion reaches organisation design & structures.

Why it matters: In organisation design & structures, the definition can change who is affected, accountable, protected or entitled to act.

Caution

Employment law and workplace practice vary by jurisdiction and agreement.

When the words have to travel

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Sources & evidence · 2

Direct term-level sources and supporting source families.