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Dictionary by pitch.dog
Onboarding, adoption & customer success · Working

Mutual success plan

Also called: joint success plan

ELI5

A success plan jointly agreed by customer and supplier.

Used in conversation

“Can we compare mutual success plan across the same customer cohort?”

Pitch context

You will see “Mutual success plan” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

When the words have to travel

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Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.