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Dictionary by pitch.dog
Retention, churn & expansion · Working

Net churn

Also called: net revenue churn

ELI5

Loss after accounting for expansion from retained customers; it can be negative when expansion exceeds loss.

Used in conversation

“How are we defining net churn in this deck?”

Pitch context

You will see “Net churn” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches retention, churn & expansion.

Why it matters: It helps a reader interpret retention, churn & expansion without confusing the measure, decision, role or evidence being discussed.

When the words have to travel

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Bring the business, the evidence or the half-formed ask. We help it travel beyond the spreadsheet.

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Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.