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Dictionary by pitch.dog
Processes, procedures & operating systems · Core

Service desk

Also called: help desk

ELI5

A central function handling service requests, incidents and user support.

Used in conversation

“Can we remove the ambiguity around service desk before the process changes?”

Pitch context

You will see “Service desk” in operating plans, procurement packs, supplier reviews and supply-chain reports when the discussion reaches processes, procedures & operating systems.

Why it matters: In processes, procedures & operating systems, the definition can change ownership, capacity, process, cost or safety decisions.

When the words have to travel

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Sources & evidence · 3

Direct term-level sources and supporting source families.