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Customers, users & segmentation · Working

Value-based segmentation

Also called: value segment

ELI5

Group customers by how valuable the relationship may be.

Used in conversation

“Value-based segmentation must not become an excuse for discriminatory service.”

Definition

Grouping customers by current or potential economic value.

Here “Value-based segmentation” means: Grouping customers by current or potential economic value.

Pitch context

You will see “Value-based segmentation” in strategy decks, market analyses, business plans and planning workshops when the discussion reaches customers, users & segmentation.

Why it matters: It helps a reader interpret customers, users & segmentation without confusing the measure, decision, role or evidence being discussed.

When the words have to travel

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Sources & evidence · 5

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.