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Dictionary by pitch.dog
Onboarding, adoption & customer success · Core

Customer health score

Also called: health score

ELI5

A composite indicator intended to summarise account risk or success from selected signals.

Used in conversation

“The number is useful only if everyone calculates customer health score the same way.”

Pitch context

You will see “Customer health score” in go-to-market plans, sales forecasts, account reviews and commercial proposals when the discussion reaches onboarding, adoption & customer success.

Why it matters: It helps a reader interpret onboarding, adoption & customer success without confusing the measure, decision, role or evidence being discussed.

When the words have to travel

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Sources & evidence · 2

Supporting source families. This entry is an editorial synthesis rather than a quotation from one canonical glossary.